Returns & Refunds Policy

At thevoyagertoys.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer solutions for returns and refunds on eligible items. This policy outlines the general process and conditions.

Our Promise
We stand behind the quality of our products. If an item is faulty, damaged upon arrival, or incorrect, we will resolve the issue promptly, typically by offering a replacement, refund, or store credit.

Eligibility for Returns
To be eligible for a return, your item must be in its original, unused, and saleable condition, with all original packaging and tags intact. Proof of purchase is required. We cannot accept returns on items that have been used, altered, or damaged after delivery. For hygiene and safety reasons, certain personal or sealed items may be non-returnable unless faulty.

How to Initiate a Return
To start a return, please visit our website at thevoyagertoys.com and navigate to the dedicated returns portal. You will need your order number. Please do not send items back to us without first contacting us through this official channel, as we cannot process unauthorized returns.

The Return Process
Once your return request is received and authorized, we will provide instructions and, where applicable, a returns authorisation for you to include with your item. You are responsible for safely packaging and returning the goods. We recommend using a trackable shipping service. Items are your responsibility until they reach our facility.

Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, the credit or replacement will be processed automatically. The time it takes for a refund to appear on your original payment method depends on your bank or card issuer.

Refunds
Refunds are issued to the original method of payment used at the time of purchase. If the return is due to our error, we will cover the standard return costs. If the return is for a change of mind, return costs are the responsibility of the customer and may be deducted from the refund amount. Please note that sale items may have different refund conditions.

Non-Returnable Items
Gift cards, digital products, and items marked as final sale are not eligible for return or refund unless required by law. Custom-made or personalised items cannot be returned unless they are faulty.

Exchanges
We generally recommend returning the item for a refund and placing a new order for the desired item. If you need to exchange an item for a different size or colour due to our error, we will assist you subject to stock availability.

Damaged, Faulty, or Incorrect Items
Please inspect your order upon receipt. If items are defective, damaged, or incorrect, please contact us immediately via the portal at thevoyagertoys.com. We may request photos or a description of the issue to help resolve it quickly.

Gifts
If the item was marked as a gift when purchased, a different process may apply. Please contact us via the website for guidance.

Questions
If you have any questions about our Returns & Refunds Policy, please do not hesitate to contact our customer service team through the contact form on our website at thevoyagertoys.com.